Radio unit not working

Faults and Technical chat for the Nissan Pulsar
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Vanessaridout11
Posts: 3
Joined: Thu Oct 08, 2020 4:09 pm

Radio unit not working

Post by Vanessaridout11 » Thu Oct 08, 2020 4:35 pm

My radio/satnav system has stopped working completely. The garage has run a diagnostic test and run both an update and reconfiguration which didn’t resolve the problem. They say there must be something wrong with the system. To replace it would be £3600!! Has anyone else experienced this problem. It’s a 66 plate
Thanks

Metalmickey
Posts: 162
Joined: Tue Jul 12, 2016 8:55 pm

Re: Radio unit not working

Post by Metalmickey » Thu Oct 08, 2020 7:03 pm

for a 4 year old car, i would push for a new replacement free.
even though car out of warranty, you can argue equipment not fit for purpose after only 4 years.

Vanessaridout11
Posts: 3
Joined: Thu Oct 08, 2020 4:09 pm

Re: Radio unit not working

Post by Vanessaridout11 » Thu Oct 08, 2020 8:09 pm

Thanks that’s a great suggestion Will give it a go

kt53
Posts: 569
Joined: Sun Nov 13, 2016 4:29 pm

Re: Radio unit not working

Post by kt53 » Fri Oct 09, 2020 9:02 am

If you get no luck via the dealership, try contacting Nissan Customer Service. Although I got little direct success when I had problems obtaining updates for the satnav, I then used those e-mails when I contacted the UK chief exec. I had a phone call within about 1/2 hour of sending the e-mail and the problems with getting updates resolved in days. The person I spoke to in the chief exec's office told me that the dealership had been 'updated on their customer service requirements' which I interpreted as getting a rocket up their ****.

Vanessaridout11
Posts: 3
Joined: Thu Oct 08, 2020 4:09 pm

Re: Radio unit not working

Post by Vanessaridout11 » Fri Oct 09, 2020 11:51 am

Thanks I rang the dealership again today as I’m
Really not happy. I would expect something like this to last for longer than 4 years! I have contact Nissan customer services and waiting for a reply

kt53
Posts: 569
Joined: Sun Nov 13, 2016 4:29 pm

Re: Radio unit not working

Post by kt53 » Fri Oct 09, 2020 1:26 pm

How the hell can the replacement radio unit be 1/4 of the price of the original car price?

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