Dealer refused to do firmware upgrade

Faults and Technical chat for the Nissan Pulsar
g7jjf
Posts: 12
Joined: Wed Dec 30, 2015 7:24 am

Post by g7jjf »

Finally got a reply from CS :

I do apologies for the long wait in regards to your enquiry.

I had to get this raised to our technical specialist in order to get more details.

I have been informed that it can be done by a dealership however unless the contact system is experiencing faults i.e. needs rebooting then there is no need to do the update.

Make of that what you will.

I have decided to bite the bullet and do the upgrade myself whilst driving to work on Thursday. Takes over 2 hours to get there so the re-flash should be done by the time I arrive.

kt53
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Joined: Sun Nov 13, 2016 4:29 pm

Post by kt53 »

In your earlier post you said that the update is supposed to fix a problem with the DAB radio. On that basis the system is experiencing a fault isn't it?
g7jjf
Posts: 12
Joined: Wed Dec 30, 2015 7:24 am

Post by g7jjf »

Yes, I am having DAB reception problems which is why I asked the dealer to do the update when it recently went in. However, they refused so I am loathed to go back and ask again. Easier to do it myself.
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BCH
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Joined: Sun Jul 16, 2017 2:47 pm

Post by BCH »

I don't know what one firmware I have but is it easy do do yourself....?
g7jjf
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Joined: Wed Dec 30, 2015 7:24 am

Post by g7jjf »

I did the upgrade on the way to work today and I now have D502 installed. To be honest, I can't notice any difference and I still can't pick up some DAB stations which I wanted and reception keeps dropping back to FM. Will try the later D554 next week to see if this is any better. The upgrade went smoothly, just inserted the USB stick with the software, entered the service menu and pressed the Upgrade button and left it to it.
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BCH
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Joined: Sun Jul 16, 2017 2:47 pm

Post by BCH »

Wow that's easy enough for me to do. Where do you get the software from . P.s your talking to someone who knows nothing about computers :shock:
g7jjf
Posts: 12
Joined: Wed Dec 30, 2015 7:24 am

Post by g7jjf »

You can find a download link for the D502 firmware here https://www.qashqaiforums.co.uk/viewtop ... =29&t=4881 and for the D554 firmware here https://www.qashqaiforums.co.uk/viewtop ... 7&start=10.

Full instructions for installing the firmware are given in both threads.
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BCH
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Joined: Sun Jul 16, 2017 2:47 pm

Post by BCH »

Nice one I will have a look now
Bucka666
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Joined: Sat Mar 04, 2023 10:37 am

Post by Bucka666 »

Hi all, I'm a newbie to forum so apologies if this has been asked before. I have a 2015 pulsar 1.5. I purchased this second hand from a dealer, since I've had the pulsar (about 4 months) the radio keeps going off then coming back on (Dab), I presumed this was just a reception issue at first, but it also turns off power and restarts itself sometimes (radio), and on the odd occasion it does this, it also sometimes goes to the update firmware screen, tries to update and fails, presumably as I have no USB attached with an update to download. I thought it was the Sat nav causing the issue at first but I have the latest version on SD card provided by the dealers.
So I am now presuming looking through various posts that I need to update the firmware to see if that solves the issue, however I have no idea where to obtain this and what version I will need?
If anyone can help with this or advise what to do I would really appreciate it.

I have tried the links above for the updates but says it will take 4 hours to download :o

Many thanks,

Craig.
kt53
Posts: 626
Joined: Sun Nov 13, 2016 4:29 pm

Post by kt53 »

You could try contacting Nissan Customer Service to see if you should be entitled to a free upgrade as the car was a recent purchase from the dealership.
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